Refund and Returns Policy

At MD Jewellery, we are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

1. Unused and in the same condition that you received it.
2. In the original packaging, including all tags, certificates, and accessories.
3. Accompanied by the original receipt or proof of purchase.

Return Period

You may return items within 7 days of the purchase date. After 7 days, we cannot offer you a refund or exchange.

Non-Returnable Items

Certain items are not eligible for return, including:

1. Custom-made or personalized jewellery.
2. Items purchased on sale or with a discount.
3. Gift cards.

Return Process

1. Contact Us: Notify us of your intent to return an item by contacting us at 01-5315904. Please provide your order number, details of the item you wish to return, and the reason for the return.
2. Prepare the Item: Ensure the item is securely packaged to prevent damage during transit. Include the original receipt or proof of purchase.
3. Return the Item: Bring the item to our store at the following address: MD Jewellery
   Kalimati, Kathmandu, Nepal

Refunds

Eligibility for Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process your refund.

Refund Process

1. Original Payment Method: Refunds will be credited to your original method of payment within 7-10 business days.
2. Store Credit: Alternatively, you may choose to receive store credit for future purchases.

Partial Refunds

In certain situations, only partial refunds are granted:

1. Items with obvious signs of use.
2. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
3. Items returned after the 15-day return period.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Phone Number] or [Your Email Address], or visit our store.

Shipping Costs

1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Exchange Shipping: If you receive an exchange for a defective or damaged item, we will cover the shipping costs for the replacement item.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us